Effective date: October 21, 2026. Last updated: October 21, 2026.
This Privacy Policy explains how Sol Spirit Retreats (“we”, “us”) collects, uses and protects information when you visit www.solspiritretreats.com (the “Site”).
Information we collect
- Booking forms for our tents, group retreats, the Cannamom Retreat and farm tours: your first and last name, email address, the dates, number of guests and add-on activities you choose, your acceptance of our terms and guest agreement (including your signature where requested) and any coupon code.
- Contact form on our Contact page and the Cannamom Retreat enquiry form: your first and last name, email address and message.
- Newsletter and coupon sign-up forms: your name, email address and, for the coupon form, your ZIP code.
- Form submissions and bookings are stored in the website database and emailed to our team so we can confirm your stay and reply to you. Booking and customer records are kept in our booking system (WP Booking System).
- Order details you provide at checkout, such as your name, billing and shipping address, email and phone number. Card payments are processed by our payment provider; we do not store full card numbers on this Site.
- If you email or call us directly, we receive the details you choose to share.
- Technical data sent automatically by your browser, such as IP address, browser and device type, pages viewed and the referring page. This is collected by our hosting, security and analytics services.
How we use information
- To answer your enquiries and provide the services you ask for.
- To process and deliver orders and handle returns.
- To send newsletters or updates you have signed up for; you can unsubscribe at any time.
- To operate, secure and improve the Site and understand how it is used.
- To meet legal, tax and record-keeping obligations.
We do not sell your personal information.
Service providers
- Website hosting and content delivery/security (Cloudflare).
- Email delivery for messages sent from the Site (our outgoing mail service).
- Google Analytics 4 (G-5PLRC8T197), which uses cookies to measure visits in aggregate. See how Google uses data.
- Jetpack Stats and WooCommerce Analytics by Automattic, which count page views and store activity in aggregate
- Google reCAPTCHA, which protects our forms from spam and is subject to the Google Privacy Policy and Terms.
- Payment processors: WooPayments (powered by Stripe) for card, Apple Pay and Google Pay payments, and PayPal. They receive the payment details you enter at checkout under their own privacy policies; we do not store full card numbers on this Site.
- Printful, which prints and ships our merchandise orders and receives your name, shipping address and order details for that purpose.
- Zoho (Zoho Mail and Zoho Flow), which we use for email and to pass form details to our internal tools.
- EWWW Image Optimizer (Easy IO), which delivers optimized images for the Site from its content delivery network.
These providers process information on our behalf and only as needed to provide their services. We may also disclose information if required by law.
Cookies
We use cookies and similar technologies as described in our Cookie Policy.
How long we keep information
We keep enquiries and related records only as long as needed for the purpose they were collected for, and for any period required by law, and then delete them.
Security
The Site is served over HTTPS and we use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure.
Your choices and rights
You may ask us to access, correct or delete personal information we hold about you, or to stop sending you marketing messages. Depending on where you live, you may have additional rights under state law. Contact us using the details below and we will respond within a reasonable time.
Children
The Site is not directed to children under 13 and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The “last updated” date above shows when it was last changed.
Contact us
Sol Spirit Retreats
PO Box 1288, Willow Creek, CA 95573
Email: info@solspiritretreats.com
Phone: (707) 599-6169